Privacy Policy

Privacy Policy (Australia)

Effective Date: 22 May 2026

1. Introduction

Capella Veterinary Products (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, purchasing our products, or interacting with us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Account login details (if you create an account)

2.2 Payment Information

  • Payment method details (processed securely by third‑party payment providers; we do not store full credit card numbers)

2.3 Order & Transaction Information

  • Products purchased
  • Order history
  • Delivery instructions

2.4 Device & Usage Information

  • IP address
  • Browser type
  • Pages viewed
  • Cookies and tracking technologies

2.5 Optional Information

  • Product reviews
  • Survey responses
  • Marketing preferences

3. How We Collect Information

We collect personal information when you:

  • Browse our website
  • Place an order
  • Create an account
  • Subscribe to our mailing list
  • Contact us for support
  • Interact with our social media or advertising

We may also collect information automatically through cookies, analytics tools, and tracking pixels.

4. Why We Collect Your Information

We collect and use your information for the following purposes:

  • To process and fulfil your orders
  • To deliver products to you
  • To communicate with you about your purchase
  • To provide customer support
  • To personalise your shopping experience
  • To improve our website and services
  • To send marketing communications (you may opt out at any time)
  • To comply with legal obligations

5. Disclosure of Your Information

We may disclose your personal information to:

  • Delivery and logistics providers (e.g., Australia Post, couriers)
  • Payment processors (e.g., Stripe, PayPal, Shopify Payments)
  • IT service providers (hosting, analytics, email platforms)
  • Professional advisers (accountants, legal advisers)
  • Regulators or law enforcement, if required by law

We do not sell your personal information to third parties.

6. Overseas Disclosure

Some service providers (e.g., cloud hosting, email marketing platforms) may store or process information overseas. Where this occurs, we take reasonable steps to ensure those providers comply with privacy standards comparable to the APPs.

7. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyse website traffic
  • Personalise content
  • Deliver targeted advertising

For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

You can manage cookies through your browser settings.

8. Marketing Communications

If you subscribe to our mailing list, we may send you:

  • Promotions
  • Product updates
  • Special offers

You can unsubscribe at any time by clicking the link in the email or contacting us directly.

9. Security of Your Information

We take reasonable steps to protect your personal information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

However, no method of transmission over the internet is completely secure.

10. Access to and Correction of Your Information

You may request:

  • Access to the personal information we hold about you
  • Corrections to inaccurate or outdated information

Requests can be made using the contact details below.

11. Retention of Information

We retain personal information only as long as necessary for:

  • Order fulfillment
  • Legal and tax obligations
  • Business purposes

After this, information is securely destroyed or de‑identified.

12. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for the privacy practices of those sites.

13. Contact Us

For questions, concerns, or privacy requests, contact us at:

Capella Veterinary products

Email: sales@cvp.net.au  

Phone: 1300 112 344  

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.